Refund Policy

Refund and Replacement Policy

At G2b Tan, we are committed to providing high-quality products and ensuring customer satisfaction. However, please note that we do not offer refunds for any products. Instead, if there is an issue with your order, we will gladly send out a replacement.

Replacement Eligibility:

• If you receive a product that is damaged, defective, or incorrect, you are eligible for a replacement.
• To qualify for a replacement, you must notify us within 10 days of receiving your order.
• Please provide us with proof of the issue, such as photos or a detailed description.

How to Request a Replacement:

• Contact our customer service team by Email or on WhatApp with your order number and the details of the issue.
• Our team will review your request and, once approved, a replacement order will be sent to you promptly.

Conditions:

• We do not offer refunds for any products under any circumstances.
• Replacements will only be provided for items that meet the criteria outlined above.

Thank you for choosing G2b Tan. We value your business and strive to resolve any issues with your order as quickly as possible.